WhatsApp is one of the most powerful tools for businesses. Businesses have a lot to gain when they integrate WhatsApp into their eCommerce websites. This includes increased customer engagement, repeat customers, and better conversion rates. The following are just some of the benefits that integrating WhatsApp can provide your company with.
And the best way to do so is – WhatsApp Combo Extension for Magento 2 which brings 3 extensions together and helps your customers communicate, share information, and request price quotes from their smartphones. That too without having to download any new applications as everything works seamlessly through WhatsApp.
A recent survey by market analysts revealed that 79% of consumers use WhatsApp for shopping-related activities such as looking up products and browsing new stores. By implementing the Chat Extension on your eCommerce website, you can increase customer engagement on your site due to its ability to reach out directly to consumers through chat rooms or chatrooms hosted by retailers on these apps and websites.
Better Conversion Rates
In an increasing number of cases, consumers are using store coupons and special deals. Using the promotional feature of your eCommerce website as well as on WhatsApp, you can engage your customers with more deals and content that is relevant to them. This helps in improving your conversion rates for online shopping or any other form of online sales.
Improved Customer Service
A recent survey found that 70% of consumers would like to engage in customer service via their smartphones. This can be accomplished by integrating features such as Live Chat on WhatsApp as well as adding this to your eCommerce website. Customers can contact you directly through the WhatsApp Chat Extension thus improving customer service and helping your company provide a better experience for them.
Connecting People Around the World
WhatsApp Combo for Magento 2 is a bundle of extensions for chat, social sharing, and price quote requests which means that now you can have interconnectivity with users who are out of range or are not available on call or emails. And this is what you should consider if you want business success in the presence of new trends and challenges.
Sharing means More Business
In a couple of years, WhatsApp has gone from being a mere messaging app to a complete platform for all your business needs. The default messaging app comes with many features. On top of this, it also has some amazing features that eCommerce websites need: Sharing on WhatsApp through your Magento website is one of them if you choose the WhatsApp Combo for Magento 2. Let customers share product details on WhatsApp from eCommerce websites by using this extension called Share on WhatsApp which is bundled with the other two useful extensions.
Get to Know your Customers Better
When consumers find themselves browsing websites for a new product, it can be hard to know exactly which one they are planning to buy. Sure, there’s a huge range, but without some input from them, how are you supposed to know what meets their needs and budget? With a simple ‘Request a Quote’ button on your product pages, you can allow customers to avoid confusion and get a clear idea of the price of the service or product being displayed to them.
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