When it comes to an eCommerce store, two of the most preferred platforms are Shopify and Magento. Both of these platforms are amazing when it comes to providing functionalities needed to run a successful eCommerce store. As for Magento, the platform comes in two editions. Magento open source and Adobe commerce. Both of these platforms are incredible if you are thinking of getting started with an eCommerce store for your business. To further improve the performance of your Magento store, you can simply add certain extensions on your Magento store in order to get the necessary functionalities on your Magento store. One such extension that helps in improving how the Magento store performs is Chat on WhatsApp extension. With this it is easier for the store visitor to communicate with the store owner regarding the items they might be interested in.
For online businesses to build a satisfying shopping experience and earn buyers’ loyalty, they should implement a convenient channel of communications. Effective communication with prospects can be a deciding factor in conversion.
Customers want their queries answered quickly, and WhatsApp is the best option in this case! Other forms of contact, such as emails, may not be sufficient because customers dislike them. Unlike other forms of communication, WhatsApp chat provides a human touch to the discussion, which could assist you develop a bigger business-customer relationship. With the Magento 2 WhatsApp contact extension, buyers on your online store can contact you via WhatsApp chat without having to save the mobile number.
Live Chat on WhatsApp Extension
WhatsApp is a highly used platform for communication these days. The instant messaging platform is perfect when it comes to expecting quicker responses from the reader. When customers are shopping online, they may have a lot of questions while making a purchase online. Therefore, in order to resolve their queries, the store admins must be readily available to respond to them quickly. Quicker response also helps in boosting the customer experience and helps in building customers’ trust and loyalty towards the brand. Hence, integrating WhatsApp extension on your Magento store can prove to be very beneficial for your store.
Features and Benefits of Magento 2 Live Chat Extensions
The extensions that you choose to install on your Magento store serve specific purposes and provide particular functionality. Not just one, different extensions provide different functionalities and benefits that can help in boosting the performance of your Magento store. Start by analysing your Magento store and then choose specific extensions. There are some benefits of this Live Chat on WhatsApp Extension apart from making things better for the store visitors to communicate with the store merchants.
Allows Customers to Reach Out to You
While shopping online, a customer may face doubts or confusion regarding the product they are looking to buy. Hence, they need a solution. As a store admin, you would want to provide a solution to your customers that offers them a quick response and smooth problem solving.
Compatibility with WhatsApp Desktop and WhatsApp Application
WhatsApp chat extension for Magento 2 offers compatibility with WhatsApp application as well as WhatsApp desktop version. Hence, there is absolutely no problem when the customers want to reach out to you.
Ensures Quick and Easy Communication With Admin
Providing a solution to your customers to chat with you on your Magento store, makes it easier for the customers to communicate with you regarding any sort of confusion that they might have regarding the product, services that you offer.
Challenge
It has always been essential for companies to provide high quality services to their customers to build brand loyalty. Businesses use social media to try to connect with potential customers. You may not be able to contact customers directly, which will diminish their interest and therefore negatively affect the business.
Solution
Selecting the correct communication channel for your business can be highly beneficial. Direct communication with visitors might help to clear up any confusion regarding the products and services you provide. It also assists in the development and retention of consumer interest throughout the buying process. Personal connection promotes client brand loyalty and develops healthy interpersonal relationships with the Magento 2 WhatsApp contact extension.
Why Choose Webiators Magento 2 WhatsApp Chat Extension?
- Quick and easy integration of Magento 2 WhatsApp Chat.
- Compatible with WhatsApp Business Account.
- Compatible with WhatsApp Application and Desktop Version.
- Customise Messages, Chat Windows and Theme Colours.
- Customizable WhatsApp Icon, Text, Colour, Position and Animation.
How To Use Webiators Live Chat on WhatsApp Extension
How to Install: Download the “Ready to paste” package from your customer’s area, unzip it and upload all files in ‘app/code/Webiators/MultiChatOnWhatsapp folder to your Magento install dir.
Update the Database: Move to Magento Root directory with CLI and execute below commands
- php bin/magento setup:upgrade
- php bin/magento setup:di:compile
- php bin/magento setup:static-content:deploy
- php bin/magento cache:flush
How to Use: Go to Store >> Configuration >> Webiators >> Multichat On WhatsApp
- Enable module from General Setting and update configurations as per your needs
WhatsApp Contact Button Setting:
- Top Hover Text: Enter the text you want to display on hover of whatsapp chat button.
- Button Position: Select the position you want your button to get displayed.
- Icon Background Color: Set the desired button background color you want to display.
- Icon Color: Set the desired button icon color you want to display.
- Top Header Background Color: Setup multichat agent box header background color.
- Button Bubble Color: Setup multichat agent box bubble color.
- WhatsApp Icon Effect: Select the desired button animation effect.
Add multiple agents for Multichat on Whatsapp extension as per your need
Conclusion
To summarise, using a Magento 2 WhatsApp chat extension can help you improve customer satisfaction all the while increasing the effectiveness of your Magento business. Customers would be less likely to wait for communication emails if you interact directly with them.
This plugin assists the store admin in simplifying their management process by managing all elements of ordering and delivery. Not having doing everything manually, such as forwarding emails and making customers wait. Installing a live chat feature can speed up the checkout process, which enriches the user experience.
So, that was all about the Magento 2 (Adobe Commerce) Live Chat on WhatsApp Extension. Hope this blog solved your queries. Even if you get any issues you can contact us at support@webiators.com
Browse the Adobe Commerce Development Service by Webiators. Browse the must-have Magento 2 Extensions for your eCommerce store. Also our other eCommerce Services.
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