Today, WhatsApp plays an important role in our lives and it is the best messenger to chit-chat with friends and the quickest way to share videos, GIFs, and images. And it is also becoming an excellent way to scale online business. Being a business owner, you need to stay connected to your customers to make them permanent and WhatsApp is one of the best media to communicate with your customers quickly.
Some excellent extensions like Magento live chat extension make your Magento website more refined and flexible to meet your business goals by fulfilling the store’s customer expectations. Your store needs a medium where your customers are more active and by adding Magento 2 WhatsApp extension to your website, you can expand your business faster by communicating quickly with your customers and solving their queries.
In this article, we will show you how Whatsapp is a helpful tool for your business marketing strategy and we will be giving you some tips on how to use this WhatsApp contact for Magento 2 extension effectively to reach your customers. Let’s explore more below to know tips:
- Create broadcast lists
- Use group chat
- Offers service on WhatsApp
- Get feedback from customers
- Personalized communication
- Use WhatsApp status to share news, offers, etc
- Collaborate with other businesses and influencers
Make Broadcast Lists
You can organize your customers in a list to send some news like your offers, season sale, etc. This is one-way communication that is customized to increase engagement. You can also send them offer links, greetings for festivals, and invitations in your broadcast message.
For example, if you are launching a new product in your store and you want your all customers to know more about it, a broadcast message is the quickest way to do that in one click.
Suppose, you are in the clothing business, then your customers will be interested in festival offers, anniversary celebrations, and new year sales, Magento 2 WhatsApp extension lets you use this opportunity efficiently to send them broadcast messages.
Group messaging is also a great way to connect with some specific group of customers. It is also the best way to introduce your customers to each other and encourage your new customers to try a product that some of your existing customers are already purchased.
Group chat is beneficial for both you and your customer. The easiest way for you to interact with your customer and your customers can interact with each other to get feedback on your products.
Offer services on WhatsApp
Customer service is a treasury for every business and the live chat extension Magento 2 can help you and your business employees to address and solve customer queries quickly.
Since WhatsApp is a multimedia messaging app, you can give your customers personalized messages via audio, video, pictures, video call, and even tutorials to help your customers to use products. That will simplify and improve customer service.
Ask your customers to share their feedback via messages instead of calling them. You can also create a table of questions and ask them to answer yes or no. Like did you like our service? and they will be answering yes or no.
Apart from this, you can also send them a link to your website on WhatsApp to submit their reviews and offers some points on their next purchase if they submit their review.
Direct interaction with customers is very helpful for small businesses to expand their connections. Magento 2 WhatsApp extension will help you to message directly to your customers to communicate more closely and they can place an order directly from WhatsApp.
Don’t just stick to typical questionnaires. Create fun and creative ones that reflects both your brand and also allow you to communicate with the audience in a non-intrusive way.
The special feature of WhatsApp lets you share news and promo codes with the WhatsApp status, you can give access to your customers to a special promo code and redeem it while shopping. You can use the instant photo and location feature to broadcast the promotion codes to let your customers in your group know about the special promotions you are conducting.
To create more buzz, make one or two hours of a flash sale or a day to drive sales.
Collaborate with other businesses and influencers
Collaborating with other businesses to give complimentary services to your customers will increase your reach and maximize the number of Whatsapp groups. Collaborating with business partners or influencers does not need to be in your niche; the ultimate goal is to reach more audiences and increase the visibility of your brand.
Even if the audience in other groups is not interested in your products they might recommend your brand in other groups or social channels; and with this network, those who are keen on your products will find you.
WhatsApp is continuously growing from just a simple messaging app to a business marketing tool, so, it is the best time to have Magento 2 WhatsApp extension in your online store. It is not only versatile but also free to broadcast and send multimedia messages. Understand your customers more closely and serve them better.