E-commerce may be scaling constantly but there are still some people who do not trust online products until physically see them. It may be because of trust issues related to online shopping and quality concerns. To overcome this problem, Multi chat on WhatsApp extension is designed by Webiators Technologies Pvt Ltd.
The extension allows customers to discuss their concerns with the store owner via Whatsapp and the admin makes sure that all the queries are solved. The extension is helpful for growing sales and reduces the chances of cart abandonment because all the concerns of customers are answered quickly by the store owner.
Features
- Improve Customer experience on your website.
- Permits users to conversate with multiple agents.
- Helps in reducing confusion and encourages product awareness.
- Ensures customer retention.
- Allows quick and easy discussions before the purchase.
The extension helps your customers by making their purchasing journey smooth and quick. This feature allows customers to contact the store owner related to anything and the store owner solves their problems and ensures them. The extension helps customers in quick communication with multiple agents of the store. Before making any purchase, the customers have options to communicate and depth-in discussions about their doubts and concerns related to the quality of the product with the store admin and the sales representatives.
This extension allows a customer to start a discussion with multiple agents from different fields of expertise. Admins can easily create and manage the number of agents. Admins can also upload pictures and the identification of the agents.
You can add desired effects and colors to this button which helps to grab customers’ attention and also encourage them to discuss with the store admin or agents that are experts in their respective fields.
Admin has the option to customize the texts for different agents based on their areas of expertise. This makes the customer feel cared which helps to build trust and brand image among the customers.
Read: Top 5 Magento 2 Chat On WhatsApp Extensions
Get responsive and affordable Live Chat on WhatsApp with unlimited Agent features to provide real-time online customer support. Make strong relationships with your customers by letting them have in-depth conversions with a quick response through a powerful eCommerce marketing tool Multi Chat on WhatsApp extension for Magento 2 designed by Webiators.
Let’s support customers personally and solve their all inquiries regarding your product and increase your sales and conversion using multi-chat on WhatsApp extension. This extension is one of the best ways to improve user experience and increase conversion rates at your Magento 2 eCommerce store. It also works as a most important key to providing customer satisfaction.
You can add this Multi chat on WhatsApp extension to your store with ease, Webiators Technologies Pvt Ltd can help you know more about this extension
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