Challenge

Prioritizing excellent service is vital for Magento store owners amidst tough competition. Limited access to customer accounts can hinder issue resolution. By using the "Login as Customer" extension, owners gain insights, resolve problems, and improve customer service for better retention and competitiveness.

Solution

Magento's Login as Customer extension allows store admins to access customers' accounts, resolving issues effectively and improving customer service. By gaining valuable insights and offering personalized support, this extension enhances customer satisfaction and retention.